{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contact/klacht.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contact/klacht.html","location":{"base":"/contact/klacht.html","queryParams":{}},"data":{"jcr:title":"Klacht","title":"Klacht indienen? Gebruik ons contactformulier - Renault","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Heb je een klacht over Renault? Vul het formulier in en we nemen snel contact met je op. We helpen je graag verder.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* verplicht veld","helpText":"Vul de gegevens in:","vehicleSectionTitle":"Autogegevens","titlePrefix":"Je klacht","submitButtonLabel":"verder","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":["true","true"],"formConfig":{"complaint":{"description":"Je beschrijving","selectLabel":"Je klacht gaat over...","errorMessage":"Voer de beschrijving in","types":{"1":{"type":"Modellen en accessoires"},"2":{"type":"Multimedia en Connected Services"},"3":{"type":"My Renault"},"4":{"type":"Services en Garantie"},"5":{"type":"Mobilize Smart Charge"},"6":{"type":"Mobilize Charge Pass"},"7":{"type":"Overige"}}},"attachment":{"errorMessageSize":"Bestand is te groot","errorMessageMissing":"Er ontbreekt nog een bijlage","formatsLabel":"Upload een bestand in jpg, jpeg, png of pdf. Max. grootte: 5MB","isVisible":true,"errorMessageFormat":"Verkeerd bestandsformaat","attachments":{"1":{"title":"Voeg een bijlage toe","isMandatory":false,"introduction":"Upload een screenshot van jouw klacht."}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0_copy":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Voor overige vragen over Mobilize, zoals Mobiliteits- en laadoplossingen, Batterijhuur, Leasing, GarantiePlus of Financieringen kun je terecht op mobilize.co.nl/contact

"}},"slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

jouw feedback is belangrijk voor Renault

Heb je een probleem met je Renault maar nog geen contact opgenomen met de Renault-dealer? Doe dit dan eerst. In sommige gevallen wordt je probleem doorgestuurd naar Renault Nederland. Dit doet de dealer nadat hij/zij zelf een diagnose heeft gesteld. De klantenservice van Renault Nederland gaat er dan verder mee aan de slag.

Als jouw auto in een Renault-garage staat of stond, moet je klacht via die garage naar Renault worden doorgestuurd. Renault houdt je altijd op de hoogte van de voortgang.

Heb je nog andere vragen? Klik op de knop ‘volgende’ rechts onderaan om naar de volgende stap te gaan.

Jouw persoonsgegevens worden verzameld met het oog op de verwerking van het verzoek dat je online hebt gedaan. De persoonsgegevens zullen worden verwerkt door Renault Nederland. Ons bedrijf is gevestigd op Schiphol-Rijk. De persoonsgegevens kunnen voor hetzelfde doel (jouw klacht of probleem) worden gedeeld met het Renault-dealernetwerk. De gegevens worden bewaard gedurende de tijd die nodig is voor het hierboven vermelde doel en voor het beheer van eventuele geschillen. Wil je meer informatie over de verwerking van jouw persoonsgegeven? Lees dan ons privacybeleid.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Klacht","url":"/contact/klacht.html","components":["one/components/common/caseform/slice97v0","one/components/edito/slice21v0"]},{"title":"autogegevens","url":"/contact/klacht/autogegevens.html","components":["one/components/common/leadform/slice134vB"]},{"title":"Je gegevens","url":"/contact/klacht/contactgegevens.html","components":["one/components/common/caseform/slice55vB","one/components/edito/slice21v0"]},{"title":"Bevestiging","url":"/contact/klacht/bevestiging.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contact/klacht.html","nextStep":"/contact/klacht/autogegevens.html"},"displayAuthentModal":true,"caseSubmissionError":"Er is een fout opgetreden. Probeer het later opnieuw.","formType":"Complaint","stepperTitle":"Je klacht","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"tyreLabelling":{"frontTyresLabel":"Label voorbanden","rearTyresLabel":"Label achterbanden","tooltipTitle":"Energielabels banden","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vanaf 1 mei 2021 is er op basis van de Europese regelgeving voor energielabels een nieuwe labelindeling en registratie (EPREL) vereist voor onze banden van nieuwe auto's.

"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"in de buurt","searchPlaceholder":"vul jouw adres in","renaultPartner":"Renault partner","strapline":"dealer vinden","title":"dealer vinden","filterResults":"filter","geolocalisationErrorMsg":"er is iets fout gegaan met het ophalen van je locatie","favoriteDealer":"favoriete dealer","legend":{"info":"ontdek onze dealers en geauthoriseerde partners","major":"Renault dealer","minor":"Geauthoriseerde dealer","title":"legenda"}},"cta":{"selectAsFavorite":"favoriete dealer","seeOpeningHours":"bekijk openingstijden","seeAllDealers":{"link":"/dealers.html","label":"bekijk alle dealers"},"select":{"label":"selecteer"},"expandResults":{"label":"klap resultaten uit"},"contactUs":{"link":"/contact.html","label":"contact opnemen"}},"info":{"openingDoors":"openingstijden","openingHours":"openingstijden","closed":"gesloten","opened":"open","direction":"route","vacations":"op vakantie van {startDate} tot {endDate}","nextOpening":"volgende opening op {date}","spokenLanguage":"taal","contactDetails":"contactgegevens","website":"website","services":"services"},"onlineAppointment":{"label":"online afspraak"},"pattern":{"streetAddress":"{streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"nl","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:tegkrhr9yxm","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"authenticationParams":{"link":"https://myr.renault.nl/","text1":"meld je aan met je My Renault account","text2":"je contactgegevens worden dan automatisch ingevuld in het formulier","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"doorgaan zonder account","createAccountLabel":"account aanmaken","straplinePopIn":"welkom terug!","title":"aanmelden","alreadyAccountLabel":"inloggen","descriptionPopIn":"bekijk goed of je gegevens nog up-to-date zijn.","helloLabelPopin":"beste","introduction":"

meld je aan met je My Renault account

"}},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"zipCode":"^\\d{4}[ ]?[a-zA-Z]{2}$"},"receipt":{"validatedPayment":"gevalideerde betaling","yourOrderLabel":"je bestelling","asapLabel":"zo snel mogelijk","eWaste":"E-Waste Quotation Online","wishedOperation":"gewenste service","yourAvailabilities":"je beschikbaarheid","dealerServices":"je services","yourCarLabel":"jouw auto","yourAppointment":"je afspraak","laborCost":"arbeidskosten","selectedPackages":"geselecteerde pakketten","vehicleOfInterest":"het model van je keuze","contractSigned":"contract ondertekend","seeMySummary":"keuzes aanpassen","quoteValidity":"de offerte is 30 dagen geldig","yourEnergy":"motortype","selectedOffer":"jouw aanbieding","viewDetails":"bekijk details","summaryLabel":"samenvatting","payDealerLabel":"totaal","yourDealerLabel":"jouw dealer","offer":{"details":"actiedetails"}},"abandonmentModal":{"modalTitle":"formulier afsluiten?","modalIntroduction":"je ingevulde gegevens zullen na 24 uur verwijderd worden."},"identityTooltip":{"title":" "},"enginesTypes":{"1":{"label":"benzine"},"2":{"label":"diesel"},"3":{"label":"hybride"},"4":{"label":"elektrisch"}}},"ecologicalParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":"inruilwaarde","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":"extra inruilwaarde","massTaxLabel":"motorrijtuigenbelasting","recoveryBonusDescription":"inruilwaarde","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecoBonusLabel":" "},"ccParameters":{"legal":"https://www.renault.nl/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"suv","title":"SUV's","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"kadjar-hfe-ph1"},"3":{"modelId":"kadjar-hfe-ph2"}}},"5":{"name":"gezin","title":"Gezin","models":{"1":{"modelId":"megane-estate-kfb-ph1"},"2":{"modelId":"grand-scenic-rfa-ph1"},"3":{"modelId":"talisman-lfd-ph1"},"4":{"modelId":"talisman-estate-kfd-ph1"},"5":{"modelId":"kadjar-hfe-ph2"},"6":{"modelId":"clio-k98-ph2"}}},"12":{"name":"urban","title":"Urban","models":{"1":{"modelId":"zoe-b10-ph2"},"2":{"modelId":"clio-bja-ph1"},"3":{"modelId":"captur-hjb-ph1"},"4":{"modelId":"twizy-m09e-ph1"}}},"17":{"name":"premium","title":"Premium","models":{"1":{"modelId":"talisman-lfd-ph1"},"2":{"modelId":"talisman-estate-kfd-ph1"}}},"20":{"name":"geschikt-voor-aanhanger","title":"Geschikt voor aanhanger","models":{"1":{"modelId":"clio-bja-ph1"},"2":{"modelId":"clio-k98-ph2"},"3":{"modelId":"captur-hjb-ph1"},"4":{"modelId":"kadjar-hfe-ph2"},"5":{"modelId":"megane-estate-kfb-ph1"},"6":{"modelId":"grand-scenic-rfa-ph1"},"7":{"modelId":"talisman-lfd-ph1"},"8":{"modelId":"talisman-estate-kfd-ph1"}}}}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"nl-nl","rootPath":"https://easyconnectstore.renault.no/content/renault/nl/nl.html"},"2":{"language":"nl-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/nl.html"}},"sitelangs":{}},"siteParams":{"language":"nl","countryName":"Netherlands","brand":"renault","country":"nl","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"nl-NL","rtl":false,"country3":"NLD","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"ti96mh1pat","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"acdda6b2-5587-4b9e-9ec7-1ab3c0cc6ede","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_ZIOtjqmP0zaHdEnPK7h1xPuBYgtcOyUxbsTY8Gw31Fzy7i7Ltjfm-hhPh23fpHT5","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.nl/contact/klacht.html"},{"rel":"alternate","hreflang":"nl-nl","href":"https://www.renault.nl/contact/klacht.html"},{"rel":"alternate","hreflang":"nl-be","href":"https://nl.renault.be/neem-contact-op/klacht.html"}],"meta":[{"name":"description","content":"Heb je een klacht over Renault? Vul het formulier in en we nemen snel contact met je op. We helpen je graag verder."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Klacht"},"authentication":{},"liveChat":{"sling:resourceType":"one/components/structure/livechat"},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault","url":"https://www.renault.nl/"},{"title":"Contact","url":"https://www.renault.nl/contact.html"},{"title":"Klacht","url":"https://www.renault.nl/contact/klacht.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/tyreLabelling","one/components/page/featureFlipping","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/searchParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}